Support Request or Claim

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In order for us to verify the product and the potentially required part, we need the serial number and product number of the product. Your information is also needed to finalize a potential claim.

Find the product label on the back of the product or in the storage box. Also check the included foreign-language manual, where one product label has been inserted between the pages of the manual.

The serial number is the item indicated in the barcode as Matricola Numero.
See the image. The product code (product code / Codice Articolo) is also required for processing the complaint.

We recommend gluing the extra serial number provided with the instructions onto, for example, a storage box for the future.